In over twenty two years of operations management experience in the hospitality industry James has managed and trained staff in a variety of hospitality operations capacities, in hotels, restaurants and clubs. He joined La Paz Group in 2008 after serving as a professional trainer for several years on behalf of some of the finest hospitality organizations in the world. Prior to his work as an independent professional trainer he was with Ritz-Carlton for six years in senior operations management positions, and prior to that he worked seven years in various property management positions with Marriott.

James is responsible for operations training in La Paz Group hospitality sector projects requiring the development of the following skills among entrepreneurs and/or staff: relationship/team-work abilities; customer service and client relations skills; organization skills and attention to detail; ability to interact with demanding clientele; event planning and coordination; marketing and promotions development; meeting and conference planning; professional presentations; strategic planning; TQM principles; problem-solving methods; and food and beverage preparation and presentation. He earned his BA in Psychology from the University of Maryland, College Park, MD.